01: General Terms

• Prices are subject to change based on demand.
• I have the right to reject any order for any reason.

02: Payment

• The accepted currency is GBP (British pounds) and will be paid through PayPal.

• Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

• Do not send me payment before I have agreed to give you the slot and have requested you to send me the payment.

03: Process & Delivery

• The time taken to finish the commission can take from 2-4 weeks depending on factors such as complexity of commissioned piece, other work and health.

• Once the piece is finished, you will receive the full-resolution image along with a web-friendly size. The artwork can also be emailed to you through WeTransfer for highest image quality. Note: there is no physical product.

04: Revisions

• You get 3 rounds of changes on the commissioned piece included in the price.

• A fee will be added if you want something changed on the final drawing — unless a misunderstanding from my side has been made.

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of extra charge depends on the change you want me to make and is usually based on the UK hourly wage.

05: Copyright & Usage

I, Lili (the artist):

• I reserve the right to cancel and refund the order at any time for any reason.

• I retain all copyright over the commissioned artwork.

• I will NOT claim the intellectual property (IP) of the commissioned artwork (your characters are still yours etc.)

• I will NOT profit further from the commissioned artwork unless you (the customer) breaks any terms.

• I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

• You may upload the commissioned artwork on any website and social channels.

• You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints for selling etc.)

• You may NOT alter the commissioned artwork without my (the artist’s) consent.

• You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me (the artist) prior to paying for the artwork.

• You retain the rights to the intellectual property (IP)

• You may NOT use the commissioned artwork for commercial purposes UNLESS the commercial rights to the image have been purchased.

The following is considered copyright infringement:

• Reproducing/using the copyright artwork commercially—means making money off it in any way not excluded from these terms.

• Claiming the artwork as your own.

• Altering the artwork without my consent.

06:Cancellation & Refund Policy

• The buyer is not allowed a refund once I start working on the commission.

• If for any reason, I am unable to start your commission you will receive a full refund.

• If you cancel the order before I started it, you can get a full refund.

• The kill fee for canceling the commission after work has begun is 50% of the commission’s price. The client then receives the work as is.

• If the buyer wishes to cancel the commission after the work started, the buyer can be issued a refund, but agrees to pay the kill fee.

PayPal Specific:

• If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.

• If you request a PayPal chargeback at any point when you are not allowed to ask for refound, you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.